Customer Focus

• Is courteous and works well with customers and co-workers
• Ability to understand and meet the needs of internal and external customers
• Establishes and maintains personal relationships with customers to gain trust, respect and obtain customer information for use in improvement of service delivery

Personal Credibility

• Complies with time and attendance requirements
• Respects rights of co-workers and customers
• Exhibits pride in services provided and speaks positively of RPI
• Follows-through on commitments and service promises
• Strictly protects confidentiality and privacy of information and people
• Acknowledges and expresses appreciation for excellent service received from others 

Commitment to Teamwork and Support of Diversity

• Develops and maintains cooperative relationships within the organization; treats all people with respect
• Demonstrates flexibility in work practices, procedures or processes
• Works effectively with others to accomplish tasks and goals; finds solutions to problems
• Treats others fairly without regard to race, sex, color, religion, or sexual orientation
• Participates in group decisions and supports ideas and proposals
• Values diverse perspectives and expresses disagreement constructively
• Recognizes differences as opportunities to learn and gain by working together

Communication

• Effectively receives and conveys ideas and information orally and/or in writing
• Is professional and respectful in tone
• Productively participates in meetings as applicable
• Contributes to a suitable communication environment

Specialized Knowledge

• Remains current in field of expertise through seminars, professional associations, etc.
• Utilizes knowledge of field/industry to make practical applications in everyday operations
• Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches

Judgment/Decision Making

• Assesses situations, considers alternatives and chooses appropriate course of action
• Establishes priorities and organizes work in a logical manner to accomplish goals
• Makes decisions or advises appropriate personnel of situation

Commitment to Teamwork and Support of Diversity

• Develops and maintains cooperative relationships within the organization; treats all people with respect
• Demonstrates flexibility in work practices, procedures or processes
• Works effectively with others to accomplish tasks and goals; finds solutions to problems
• Treats others fairly without regard to race, sex, color, religion, or sexual orientation
• Participates in group decisions and supports ideas and proposals
• Values diverse perspectives and expresses disagreement constructively
• Recognizes differences as opportunities to learn and gain by working together

Planning

• Accurately scopes out length and difficulty of tasks and projects
• Sets objectives and goals
• Breaks down work into the process steps
• Develops schedules and task/people assignments
• Anticipates and adjusts for problems and roadblocks
• Evaluates results

Communication

• Demonstrates effective listening skills; listens to others, interprets messages, checks for understanding
• Effectively expresses ideas and facts in a concise and organized manner
• Is professional and respectful in tone
• Writes and speaks clearly and concisely
• Represents RPI in professional manner

Flexibility and Change

• Demonstrates agility and adaptability, maintaining effectiveness when experiencing changes in the work environment or conditions affecting RPI (e.g., social, economic, or political)
• Has an openness to new and different ways of doing things
• Accepts change and is willing to deal with ambiguity
• Adjusts to new work structures, programs, or processes
• Recognizes need to change and is willing to take risks

Business Acumen

• Continually enhances knowledge and skill to keep abreast of industry changes, developments and emerging issues
• Understands what it takes to be successful in higher education and at RPI
• Has a thorough knowledge of RPI's mission, history, strategic plan, as well as constituencies and stakeholders of RPI

Strategic Thinking/Planning

• Formulates effective strategies consistent with the Portfolio Initiatives
• Sees the big picture and holds a long-term perspective
• Determines objectives and sets priorities; anticipates potential threats or opportunities
• Aligns department to support Institute goals
• Drives the execution of strategic plans and monitors results

Developing and Directing Others and Support of Diversity

• Shares information, advice, and suggestions to help others to be more successful; provides effective coaching;
• Treats others fairly without regard to race, sex, color, religion, or sexual orientation
• Gives people assignments that will help develop their abilities
• Recognizes and reinforces people’s developmental efforts and improvements
• Provides opportunities for development and improvement; values and encourages unique skills and talents
• Monitors process, progress and results

Communication

• Is able to effectively communicate and influence others in order to meet organizational goals
• Actively seeks others’ perspectives to ensure inclusiveness and actively listens, provides constructive feedback and demonstrates respect for differing views
• Tailors communication to diverse audiences
• Addresses conflict constructively, with the intention of seeking a mutually beneficial resolution

Integrity

• Creates a culture that fosters high standards of ethics
• Behaves in a fair and ethical manner towards others
• Demonstrates high professional standards
• Handles confidential and sensitive information with integrity
• Viewed as highly trustworthy
• Stands up for what is right despite potential personal consequences
• Demonstrates consistency between words and actions
• Honors commitments to others 

Change Management

• Recognizes when there is a need for change and effectively manages both the areas that remain stable and that are changing
• Communicates frequently and candidly during times of change
• Demonstrates tolerance and adaptability when dealing with ambiguous situations
• Initiates plans to accomplish organizational goals while meeting the challenges of a fast-changing environments